Job Information
SHI VMware Customer Success Manager in Austin, Texas
Job Summary
The VMware Customer Success Manager is responsible fortheacquisition, retention, and growth of SHI VMware business.TheVMwareCustomer Success Manager will collaborate closely with SHI sellers to establish strong relationships with VMware sellers and leaders, as well as maintain positive connections with top customers within their assigned coverage area.Theywill meet with select customers each month, helping them with various aspects of the VMware environment, including optimizing their VMware investments, lifecycle management of any VMware Enterprise Licensing Agreements, and ensuring a positive customer experience with SHI.
This position is required to report to the SHI Austin, TX office location as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but not limited to:
Managing the customer experience through monthly meetings around products, licensing, and renewals.
Executing against givenvitalperformance indicators,including customer retention, growth ofcustomers'business, acquisition of new VMWare customers, and selling VMware services.
Working with SHI sales to ensure theyreviewVMware Roadmaps with stakeholders within the customer.
Partnering with the VMware organization to co-sell effectively across a targeted list of customers.
Continuous learning and development on new product technology offerings,VMware-specificofferings and programs, and SHI VMware service offerings.
Assistingin training SHI Enterprise Sales on VMware products & programs and how customers canbenefitfromtheir core products.
Qualifications
2+yearsofSales experiencerequired
2+ years of experience working with VMware productsrequired
Bachelor'sDegreerequired
Required Skills
Superior organizational skills and project/time management abilities
Strong Communication & Presentation Skills
Strong process orientation and mindset
Excellentcommunicationskills withtheability to simplify and explain complex problems to stakeholders of all levels across multiplefunctions
Ability to navigate and manage C-Suite relationships within a B2B salesenvironment
Ability to work cross-functionally with Account Executives, Account Managers, and salesteams
Deep understanding of VMware products, licensing, services, and renewal strategies
Certifications Required
- VMware certificationspreferred
Unique Requirements
- Travel asdeterminedby SHI Management
Additional Information
The estimated annual pay range for this position is $80,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-TX-Austin
Requisition ID 2024-17203
Approved Min (Total Target Comp) USD $80,000.00/Yr.
Approved Max (Total Target Comp) USD $140,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Inside/Outside Sales