Job Information
SHI Territory Operations Specialist in Austin, Texas
Job Summary
The Territory Operations Specialist assists and supports the team and customers by processing transactions within the Territory space. The Territory Operations Specialist will learn and carry out various process-driven tasks that include but are not limited to managing communications, placing orders, working in business application software, and fielding requests.
This position will report to the Territory Sales Manager and the Austin, Texas, office location.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but are not limited to:
Assisting with Customer Relationship Management (CRM) data consistency
Fielding SHI.com requests from customers
Requesting information from vendors, such as invoices, pricing, and order status
placing orders, working on Renewal opportunities, creating vendors and parts for AX
Order entry, receiving and responding to e-mails, and collecting order status
Regular engagement with Inside Sales, Partner teams, and Vendors
Process multiple Transactions/Month
Upsell/Pivot to increase Order Size
Position ARR Services [AWS & Msft]
Handle CSATs from angry Clients
Qualifications
Highschool diploma/GED
Self-motivated and willing to learn
Required Skills
Ability to absorb new knowledge daily
Ability to multi-task and complete projects in an expeditious and comprehensive manner
Ability to clearly communicate and effectively work well with others
Ability to understand tools: MySHI, AX, BI, CRM, SharePoint, and quoting
Exceptional written and verbal communication skills
Strong time management and organization skills
Desire to learn more new skills
Ability to understand and work in the following applications/platforms: Office, specifically Word, Excel, and Outlook
Ability to understand business tools such as AX, BI, CRM, SharePoint, and quoting
Preferred Qualifications/Skills:
Customer service or customer-facing experience
Well-rounded working knowledge of SHI's tools: MySHI, AX, BI, CRM, SharePoint, and quoting
Proficiency in the following applications/platforms:
Office: specifically Word, Excel, PowerPoint, and Outlook
Windows OS experience is a plus
Additional Information
This position's estimated annual pay range is $40,000 - $100,000. The compensation for this position depends on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
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Job Locations US-TX-Austin
Requisition ID 2024-17252
Approved Min (Total Target Comp) USD $40,000.00/Yr.
Approved Max (Total Target Comp) USD $100,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Presales/Post Sales Support